. Overview
At [Your Company/Website Name], we want you to be completely satisfied with your purchase. If you are not entirely happy with the product or service you received, we will do our best to resolve the issue promptly.
This policy applies to all products and services purchased through our website [yourwebsite.com] or authorized sales channels.
2. Eligibility for Refunds
General Eligibility
You may be eligible for a refund or exchange if:
- The product you received is defective, damaged, or not as described.
- You received the wrong product.
- You purchased a service that was not delivered as promised.
- You canceled a subscription or service within the allowed cancellation period.
Non-Refundable Items and Services
Please note that some products and services are non-refundable, including but not limited to:
- Digital products, downloads, and software licenses after they have been delivered or accessed.
- Customized or personalized products.
- Gift cards.
- Items marked as “Final Sale” or “Non-Returnable.”
- Services that have been fully rendered and accepted.
Please check the product or service description carefully before purchase.
3. Refund Request Procedure
To request a refund, please follow these steps:
- Contact our Customer Support team within [number] days of receiving your product or service via email at [contact@yourwebsite.com] or phone at [phone number].
- Provide your order number, purchase details, and a clear explanation of the reason for the refund request.
- Attach supporting documents, such as photos of damaged or incorrect items, if applicable.
- Our team will review your request and respond within [number] business days with further instructions.
4. Return Shipping
Physical Products
If your refund request is approved and the product needs to be returned:
- You must return the item in its original packaging, unused, and in the same condition as you received it.
- You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective item).
- We recommend using a trackable shipping service to avoid loss during transit.
- Returns without tracking may not be accepted or refunded.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Exceptions
In some cases, we may provide a prepaid return shipping label, which will be communicated during the refund approval process.
5. Refund Processing Time
- Approved refunds will be processed within [number] business days after receiving the returned item or confirming the eligibility of a refund request for services or digital products.
- Refunds will be issued to the original payment method used at the time of purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
- We are not responsible for any delays caused by banks or payment processors.
6. Partial Refunds
Partial refunds may be granted in certain cases, including but not limited to:
- Products that are returned with missing parts or accessories.
- Items that are not in their original condition or have been used beyond reasonable inspection.
- Services that were partially rendered.
We reserve the right to determine the amount of any partial refund on a case-by-case basis.
7. Cancellations and Subscription Refunds
Order Cancellations
Orders can be canceled before they are shipped. To cancel an order, please contact us as soon as possible at [contact@yourwebsite.com].
If the order has already been shipped, you must follow the return procedure outlined above.
Subscription Services
For subscription-based services:
- You may cancel your subscription at any time.
- Cancellation requests must be submitted at least [number] days before the next billing cycle to avoid being charged for the subsequent period.
- Refunds for subscription payments are only provided in cases of billing errors or if we fail to deliver the service as agreed.
- Partial refunds for unused subscription periods are generally not available unless otherwise specified.
8. Exchanges
If you wish to exchange a product for the same item in a different size, color, or model, please contact our Customer Support team. Exchanges are subject to product availability.
- The process for exchanges is similar to returns; you must return the original product in its original condition.
- Shipping costs for exchanges may apply depending on the circumstances.
- We will cover return shipping costs for defective or incorrect items.
9. Damaged or Defective Products
If you receive a product that is defective or damaged during shipping:
- Please contact us within [number] days of receipt.
- Provide photos and a detailed description of the issue.
- We will work with you to arrange a replacement, repair, or refund, depending on the circumstances.
10. Disputes and Complaints
If you are unsatisfied with our refund process or resolution:
- Please contact our Customer Support team to escalate your issue.
- We will make every effort to resolve your concerns amicably and fairly.
If you remain dissatisfied, you may consider alternative dispute resolution methods or legal action as per the governing law in our Terms and Conditions.